Cancellation & Refund Policy

At St John Ambulance India, we strive to provide the best services to our customers. This Cancellation & Refund Policy outlines the terms and conditions regarding cancellations and refunds for various services offered through our platform.

Transaction fees charges would be borne by the customer/cardholder for any payment transaction. These fees are collected by our payment gateway partners and are non-refundable even if the main service payment is refunded in exceptional circumstances.

For transaction details acknowledgement, kindly check your provided email id/mobile number, which was used while making payment on the payment portal.

Cancellation Policy:

• Training program registrations can be cancelled up to 7 days before the program start date.
• Cancellation requests must be submitted in writing to training@stjohnindia.com.
• Cancellations made less than 7 days before the program start date are not eligible for any refund.

Refund Policy:

• If cancellation is made more than 7 days before the program start date, 70% of the course fee will be refunded.
• 30% of the fee will be retained as processing charges.
• Once training materials have been dispatched or accessed, no refund will be provided.
• No refund will be provided for no-shows or incomplete attendance.

Rescheduling:

Participants may reschedule their training to a later date subject to availability and payment of a rescheduling fee of 10% of the course fee, provided the request is made at least 3 days before the original program date.

Ambulance Services:

Ambulance services once booked and dispatched cannot be cancelled. The full service charge will be applicable.

Event Medical Coverage:

• Cancellation 30+ days before event: 80% refund
• Cancellation 15-29 days before event: 50% refund
• Cancellation 8-14 days before event: 25% refund
• Cancellation less than 7 days before event: No refund

First Aid Kit Sales:

Unopened and undamaged first aid kits may be returned within 7 days of purchase for a full refund, excluding shipping charges. Opened or used kits are not eligible for return or refund.

Membership Fees:

Annual membership fees are non-refundable once paid.

1. Submit a written refund request to the appropriate department email address with your transaction details.
2. Our team will review your request within 5-7 business days.
3. If approved, the refund will be processed to the original payment method.
4. Refunds may take 7-14 business days to reflect in your account, depending on your bank/payment provider.

In exceptional circumstances such as:

• Medical emergencies (with valid documentation)
• Bereavement in immediate family
• Cancellation of event by St John Ambulance

We may consider providing a credit note for future services instead of a refund, to be used within 6 months of issue.

All exception requests must be submitted in writing with supporting documentation and will be evaluated on a case-by-case basis.

For cancellation or refund requests, please contact: